How does stuff get Upgraded?

We always look forward to receiving new features and capabilities but, what's involved in performing an upgrade?

Its a good question.   Much of our work to keep the platform fresh, performing upgrades, is done by magic!  We have automated processes which do much of the work for us. When we are ready, we authorise the automamation to to its thing.   

Occasionally, we need our Customers to assist by upgrading the bits that they see and touch.  This article is linked to our release notes and helps our Customers know when they have a little bit of work to do for an upgrade.  Whether that's work from an Operational lead, the IT department, or by end Users themselves.

Whenever a new version is due, we'll always get in touch to give you plenty of warning.

Client App

Whenever you see 'Client App' mentioned in our release notes, it means that end Users must upgrade the App on their devices.    When we are ready to supply our latest release, we will submit it to the App stores who will set about approving it and making it generally available.   

In some cases, the Client App must be upgraded to ensure that it is communicating with the platform in the correct way. 

  • Whoever is responsible for PoliceBox or Quvo in your organisation will need to ensure that Users upgrade as soon as possible following release.
  • IT departments; your teams may get a notification telling you that a new version has become available in the App Store.  A notification will almost certainly be raised if there are changes to permissions requirements.
  • Whenever Users upgrade,  it is a good idea to look at remaining Tasks in the 'In Progress' screen.  Those Tasks should be 'completed' or 'abandoned', depending upon their state at the time.  

App Designer

When mentioned in our release notes.  It means an upgrade to the App Designer is required.  The App Designer creates config which is consumed by the Client App and other parts of the platform, so it will be imperative to ensure that it is upgraded in good time.

  • Whoever is responsible for PoliceBox or Quvo in your organisation will need to ensure that Users of the App Designer are given their upgrade as soon as possible, to co-incide with the release.
  • The App Designer will be made available at the time of release via our Downloads articles.
  • The App Designer is a Windows Desktop application and uses a self-installing package.  That package can be setup to run automatically where application distribution systems such as System Center Configuration Manager (SCCM) are in use.

Integration Services

We are big believers in integration and interoperability.  We continue to evolve our platforms so that they offer the best possible opportunities for integration with all kinds of systems.  

For organisations that need to use the Integration Server, it may be necessary to upgrade the Exporter Service (Exporter) or the Search Gateway (RIG).  These components often reside on servers within the organisation's IT environment.

  • Whoever is responsible for PoliceBox or Quvo in your organisation, where the Integration Server is being used, will need to ensure that the Exporter and the RIG are upgraded accordingly.
  • The Exporter and RIG will be made available at the time of release via our Downloads articles.
  • Both come with installation instructions for easy deployment, by your IT department, to the target server(s).

 

If you are new to PoliceBox or Quvo, we provide full provisioning documentation.  Just search the knowledgebase for 'provisioning'.